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Privacy Notice for MacUpdate Website

Last updated: 27.03.2024

Intro

Tekkie OÜ (“MacUpdate” or “we”) welcomes you. This Privacy Notice (“Privacy Notice”) applies to our website (“Website”).

The Privacy Notice describes which of your personal data the Website collects, how stores, processes, and uses it, and what happens when you use the Website.

Content

About us

We are the controller of your personal data processed through the Website. This means that we determine the purposes and means of personal data processing.

NameTekkie OÜ
Registry code16910282
AddressHarju maakond, Tallinn, Põhja-Tallinna linnaosa, Kopli tn 27, 10412, Estonia
Emailsupport@macupdate.com – for general inquiries
privacy@macupdate.com – for privacy inquiries

About you

When you visit the Website, you become our user (“User”).

We divide the Users into categories so you can easily find details about the processing of your personal data. Pay attention that you can fall into several categories depending on your actions.

Type of UserDescription
Registered UserUser who has registered on the Website
Account UserUser who has customized the account
Support RequesterHUser who fills out the “Ticket” form on the support topic
App DeveloperUser who submits a new app
Please note! We do not knowingly process the personal data of Users under the age of 13. If you are such a User or the legal representative of such a User, please contact us.

Personal data

Sources of data

We receive your data when you visit the Website and interact with it, depending on your actions on the Website.

You can change your personal data by exercising your right to rectification or by the Website functionality. Please note that the same lawful basis and storage terms apply to the changed data.

We may also (although we do not necessarily do so) receive data from third parties. It depends on your settings and the features you use.

Lawful bases for processing

To process your personal data, we rely on the following lawful bases:

  • performance of the contract — for the processing of personal data necessary for the negotiating on, conclusion, and performance of a contract (mainly, the Terms of Service) with you;
  • legitimate interest — for the processing necessary for the development of our services, taking into consideration your interests, rights, and expectations;
  • consent — for additional specific purposes.

Users’ data

When you visit the Website, we collect some data automatically. We collect some technical data about the Users to optimize performance, debug issues, and enhance features while ensuring security and privacy to improve the overall user experience.

Most of the technical data we collect are anonymous, but some data is associated with your IP address and device ID. Please read about personal technical data below.

DataReasons for processingLawful basis
Information about your device (Mac OS version, Mac’s model and serial numbers, MAC address, overall system information)The optimization of the performance, debugging, enhancement of the features’ proper functioning, administering and improvement of the WebsiteLegitimate interest
Device characteristics (type, CPU, RAM, VGA, memory, processor, etc.)
Your activity information (bugs, crashes, or system errors)
IP address
Information about your apps (e.g. versions, size, date of the last update, etc.) as well as your apps’ activity information
Browser information (name; version, default search page)
Information about services and software/hardware you use
Data storage
We store the data for 3 years from its collection.

We also need cookies to operate, support, and improve the Website’s functionality.

DataDescriptionReasons for processingLawful basis
Necessary cookiesInformation that is necessary for the operation of the WebsiteImproving your experience of using the WebsitePerformance of the contract
Marketing cookiesMarketing information used to match relevant advertising to youMarketingConsent
Preference cookiesInformation necessary for operating some services on the WebsiteThe operation of some services on the WebsiteConsent
Data storage
Stored during the expiry period provided in our Cookie Policy.

Registered Users’ data

We collect some of your personal data when you register on the Website.

DataReasons for processingLawful basis
EmailTo create an account on the WebsitePerformance of the contract
EmailTo send you promotional materials that may be of interest to youConsent
Data storage
Data collected on the basis of performance of the contract is stored for 3 years after you delete your account.
Data collected on the basis of consent is stored until you withdraw the consent.

Account Users’ data

We collect some of your personal data when you customize your account on the Website.

DataReasons for processingLawful basis
Full nameTo customize your accountPerformance of the contract
Screen Name
Profile image
Company
Website
PasswordTo set up protection for your accountPerformance of the contract
Data storage
Stored for 3 years after you delete your account.

Support Requesters’ data

We collect some of your personal data when you create a support ticket on the Website.

DataReasons for processingLawful basis
Type of issueTo identify and resolve your issuePerformance of the contract
Invoice number
Type of browser
The URL related to your issue
MacOS version
MacUpdate desktop version
Email
Description
Attachment
Data storage
Stored for 3 years after the last communication.

App Developers’ data

We collect some of your personal data when you add your software (application) for inclusion on the Website or modify an existing listing.

DataReasons for processingLawful basis

Application&developer information:

  • application name
  • download URL
  • purchase URL
  • version number
  • developer name
  • product page URL
  • developer support URL
  • price
To review the information for accuracy and completeness in order to submit new software (application) for inclusion on the Website, or to modify an existing listingPerformance of the contract

Details&description:

  • short description
  • description
  • version changes
  • system requirements (min OS/ architecture/ other reqs)

Media:

  • icon
  • screenshots
Comments for the MacUpdate’s review team
Data storage
Stored for 3 years after you delete the application from the Website.

Data received from third parties

We may receive some personal data from third parties.

The amount of data collected, the purposes, and the lawful bases for processing are determined by the respective privacy documents of these third parties.

Third partyPrivacy documents
Google AnalyticsData privacy and security
HotjarPrivacy Policy
ClickioPrivacy Policy

Data sharing with third parties

We can share your personal data with third parties without any harm to you and in full compliance with applicable law. In addition, we have implemented organizational and technical measures to ensure the security of personal data during data transfer to third-party.

Third partiesDescription
Analytics toolsWe use analytics tools to understand and promote our business.
MessengersWe use messengers to communicate with you in ways that are convenient for you.
Data storage servicesWe use various cloud services that allow us to securely store data on remote servers.
Contractors, services providers on WebsiteWe cooperate with service providers and contractors to provide you with their services, operate, develop and improve the features and functionality of the Website, fulfill your support requests, complete payment transactions, etс.
Providers of the services our team useWe use CRM systems, messengers, and other services in our organisation to provide you with our services.
State authorities, courts, law enforcement agencies, etc

We may be obliged to transfer some of your data to tax authorities, courts, law enforcement agencies, and other governmental bodies:

  • to comply with a government request, court order, or applicable law;
  • to prevent unlawful use of the Website;
  • to protect against claims of third parties;
  • to help prevent or investigate fraud.
To get a detailed list of the third-party recipients of your personal data, contact us.

To share your data, we rely on the following lawful bases, depending on the case: consent, compliance with the law, and performance of a contract.

Data sharing outside the European Economic Area

The personal data we collect is stored within the EU.

We may share personal data with recipients in other countries, including non-EEA ones, ensuring that your data is protected and processed in accordance with the General Data Protection Regulation.

To share the data outside the EEA, we rely on the adequacy decision by the European Commission or the Data Privacy Framework participation of the recipient.

If the recipient does not participate in the Data Privacy Framework and its country is not deemed to provide an adequate level of protection for your personal data, we adopt Standard Contractual Clauses based on legislation assessments for data protection during transfer and storage.

You can read more detailed measures to protect your personal data here.

Data protection

We apply a variety of security measures appropriate to the possible risks.

Organizational measures
Internal policies and instructions
Non-disclosure agreements (NDA)Transfer protection
Technical measures
Two-factor authenticationBackups

Data subjects rights

You, as a data subject (individual), have the right to interact with your data directly or through a request to us. This section describes these rights and how you can exercise them depending on your residency.

European Economic Area and United Kingdom residents

RightDescription
Right to accessYou can request an explanation of the processing of your personal data.
Right to rectificationYou can change the data if it is inaccurate or incomplete.
Right to erasureYou can send us a request to delete your personal data from our systems. We will remove them unless otherwise provided by law.
Right to restrict the processingYou may partially or completely prohibit us from processing your personal data.
Right to data portabilityYou can request all the data you provided to us and request to transfer data to another controller.
Right to objectYou may object to the processing of your personal data.
Right to withdraw consentYou can withdraw your consent at any time.
Right to file a complaintIf your request was not satisfied, you could file a complaint to the regulatory body.
To exercise your rights, contact us.
For EEA residents: We will answer your request within one month. If your request is not satisfied, you can submit a complaint to your local Data Protection Authority. You may find it here.
For UK residents: We will answer your request within one month. If your request is not satisfied, you can submit a complaint at the Information Commissioner’s Office via number 0303-123-1113 or go online at www.ico.org.uk/concerns.

United States residents

Your rights vary depending on the state of your residency, as indicated below.

RightDescriptionArea
Right to accessYou can request an explanation of the processing of your personal data.
  • California;
  • Colorado;
  • Connecticut;
  • Delaware;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Utah;
  • Virginia.
Right to correctYou can change the data if it is inaccurate or incomplete.
  • California;
  • Colorado;
  • Connecticut;
  • Delaware;
  • Indiana;
  • Montana;
  • Tennessee;
  • Texas;
  • Virginia.
Right to deleteYou can send us a request to delete your personal data from our systems.
  • California;
  • Colorado;
  • Connecticut;
  • Delaware;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Utah;
  • Virginia.
Right to portabilityYou can request all the data you provided to us and request to transfer data to another controller.
  • California;
  • Colorado;
  • Connecticut;
  • Delaware;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Utah;
  • Virginia.
Right to opt out of salesThe right to opt out of the sale of personal data to third parties.
  • California;
  • Colorado;
  • Connecticut;
  • Delaware;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Utah;
  • Virginia.
Right to opt out of certain purposesThe right to opt out of processing for profiling/targeted advertising purposes.
  • Colorado;
  • Connecticut;
  • Delaware;
  • Indiana;
  • Montana;
  • Tennessee;
  • Texas;
  • Utah;
  • Virginia.
Right to opt out of the processing of sensitive dataThe right to opt-out of processing of sensitive data.
  • California.
Right to opt in for sensitive data processingThe right to opt in before processing sensitive data.
  • Colorado;
  • Connecticut;
  • Delaware;
  • Indiana;
  • Montana;
  • Tennessee;
  • Texas;
  • Virginia.
Right against automated decision-makingA prohibition against a business making decisions about a consumer based solely on an automated process without human input.
  • California;
  • Colorado;
  • Connecticut;
  • Delaware;
  • Indiana;
  • Iowa;
  • Montana;
  • Tennessee;
  • Texas;
  • Virginia.
Private right of actionThe right to seek civil damages from a controller for violations of a statute.
  • California.
To exercise your rights, contact us.
We will answer your request within 30 to 60 days, depending on the state and legislative requirements. If your complaint is not satisfied, you can submit a complaint to the Federal Trade Commission.
Please note! Some states do not have privacy laws. The rights of residents of such states are governed by U.S. federal law. If your state is not on the list, please contact us.

Do not sell my personal information

California residents have the right under the California Consumer Privacy Act (“CCPA”) to opt out of the “sale” of their personal information by a company governed by CCPA.

MacUpdate does not sell your personal information to anyone nor use your data as a business model.

However, we support CCPA by allowing California residents to opt out of any future sale of their personal information. If you would like to record your preference that we will not sell your data in the future, please contact us.

Do-not-track requests

California residents visiting the Website may request that we do not automatically gather and track information about their online browsing movements across the Internet.

Such requests are typically made through web browser settings that control signals or other mechanisms that allow consumers to exercise choice regarding collecting personal data about an individual consumer’s online activities over time and across third-party websites or online services.

We currently do not have the ability to honor these requests. We may modify this Privacy Notice as our abilities change.

Canada residents

RightDescription
Right to accessYou can request an explanation of the processing of your personal data.
Right to rectificationYou can change the data if it is inaccurate or incomplete via request or profile settings on the Website.
Right to deleteYou can send us a request to delete your personal data from our systems or delete your account via Website settings. We will remove all data unless some of them we have to store in compliance with the law requirements.
Right to data portabilityYou can request all the data you provided to us and request to transfer data to another controller.
Right to object opt-outYou may object to the processing of your personal data.
Right to withdraw consentYou can withdraw your consent at any time.
Right not to be subject to automated decision-makingYou can object to being subject to automated-based processing to know if there are consequences concerning them due to such processing.
Right to lodge a complaintIf your request is not satisfied, you can file a complaint to the regulatory body.
To exercise your rights, contact us.
We have 30 days to exercise your request from the moment it is received on our contact email.
If your complaint is not satisfied, you can file a complaint to the Office of the Privacy Commissioner of Canada.

Australia Residents

RightDescription
Right to accessYou can request personal information held about you, except where the law allows them to refuse your request.
Right to rectificationYou can ask for your personal information that is incorrect to be corrected.
Right to deleteYou can send us a request to delete your personal data from our systems or delete your account via Website settings. We will remove all data unless some of them we have to store in compliance with the law requirements.
Right to be deidentifiedYou can have the option of not identifying yourself or of using a pseudonym in certain circumstances.
Stop receiving unwanted direct marketingYou can request not to receive direct marketing communications and for that organization not to disclose your personal information to others for direct marketing purposes.
Right to lodge a complaintIf you think we mishandled your personal information, make a complaint about us to the Office of the Australian Information Commissioner.
To exercise your rights, contact us.
We will answer your request within 30 days. If your complaint is not satisfied, you can submit a complaint to the Office of the Australian Information Commissioner.

Cookies

We use cookies that are needed for the Website’s operation. By using cookies, we receive automatically collected data. You can read more in the Cookie Policy.

If you want to turn off cookies, you can find instructions for managing your browser settings at these links:

Internet ExplorerFirefoxChromeOpera
Microsoft EdgeVivaldiSafariBrave

Privacy Notice updates

This Privacy Notice is developed according to the General Data Protection Regulation, other applicable privacy laws, and best privacy practices.

Existing laws and requirements for the processing of personal data are subject to change. In this case, we will publish a new version of the Privacy Notice on the Website.

If there are material changes to the Privacy Notice or the Website that affect your data privacy rights, we will notify you by displaying information on the Website and, if necessary, ask for your consent.